Privacy and data handling

This section explains key terms used in the policy to help readers understand how we handle information collected through solarpulse.online.

We collect data that users provide directly, data collected automatically during site use, and limited data from third-party services. The types of data depend on how you interact with solarpulse.online.

When you interact with the site, you may choose to provide certain information. Examples of commonly provided information are listed below.

• Contact details submitted via forms (name, email address) to receive newsletters or responses to inquiries.
• Voluntary demographic or preference information supplied for subscription or content personalisation.
• Feedback, comments and correspondence sent to editorial or support addresses regarding solar programs.
• Billing or invoicing information if you engage a paid service through solarpulse (when applicable).
• Survey responses and participation data from polls related to program awareness or research conducted by solarpulse.
• Registration details for events or webinars hosted or promoted on solarpulse.online.

Some information is collected automatically when you visit the site. This helps us operate and improve the service, and to protect users and the site.

• Technical data about your device and connection (IP address, browser type, operating system).
• Usage data such as pages viewed, time spent on pages, referral source and click activity.
• Cookies and similar tracking identifiers used to support functionality and analytics.
• Aggregated or anonymized data derived from individual interactions for reporting and trend analysis.
• Crash reports and diagnostic data to monitor site performance and reliability.
• Geolocation data inferred from IP address to tailor region-specific content such as provincial program updates in Canada.

We may obtain personal data from trusted third parties to enhance or operate our services. We limit such use and assess providers for appropriate safeguards.

• Analytics and performance providers (e.g., web analytics services that supply aggregated usage statistics).
• Service providers that assist with email delivery, hosting, payment processing and support services.
• Publicly available sources or partners that contribute program details or official updates relevant to Canadian solar initiatives.

We process data to provide, maintain and improve our site and to communicate relevant information about solar programs in Canada. Processing is limited to the purposes described below.

• Delivering content about solar energy policy and program updates specific to Canadian jurisdictions and solarpulse reporting.
• Providing newsletters, alerts, and responses to user inquiries when users opt in to receive them.
• Maintaining site functionality, security, and performance to ensure reliable access for readers.
• Personalising content and recommendations based on user preferences and regional relevance.
• Processing transactions and administrative requests when users engage any paid or registration-based offerings.
• Conducting aggregated analytics to understand reader interests and improve informational coverage.
• Complying with legal obligations and responding to lawful requests from authorities.
• Preventing, detecting and responding to fraud, abuse or security incidents that affect solarpulse.online.

Depending on the jurisdiction and the type of processing, we rely on appropriate legal bases for handling personal data, such as consent, contractual necessity, legitimate interests, and legal obligations.

• Consent — where you have explicitly agreed to receive newsletters or other direct communications.
• Contract performance — to process data necessary to provide paid services or fulfil a registration.
• Legitimate interests — for site administration, security, analytics, and improving content about solar programs, balanced against individual rights.
• Legal obligations — to respond to lawful requests from public authorities or to retain records required by law.

We share personal data only as necessary to operate the service, fulfil user requests, comply with law, or with vendors that provide specific services to solarpulse.online.

• Service providers that host the site, send emails, or process payments on behalf of solarpulse.
• Analytics vendors that process aggregated usage data to help improve content and site performance.
• Professional advisers and legal representatives when needed for compliance or dispute resolution.
• Competent public authorities in response to lawful requests or to protect legal rights and safety.
• Partners that contribute program data or co-host events, subject to data minimization and contractual safeguards.
• Potential acquirers or business partners in connection with a merger, sale or corporate reorganization, with appropriate protections for personal data.

solarpulse implements administrative, technical, and physical measures to protect personal data against unauthorized access, loss, misuse or alteration, and regularly reviews these measures as part of ongoing security management.

• Encryption of data in transit using industry-standard TLS protocols.
• Access controls and role-based permissions to limit data access to authorised personnel only.
• Regular security assessments, monitoring, and patch management to address vulnerabilities.

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict or object to processing of your personal data, and to request portability. Requests will be handled in accordance with applicable law.

• Right to access copies of personal data we hold about you and to obtain information on processing purposes.
• Right to request correction of inaccurate or incomplete personal data.
• Right to request deletion of personal data where retention is no longer necessary or lawful grounds do not apply.
• Right to object to processing based on legitimate interests, where applicable, and to withdraw consent at any time for activities based on consent.
• Right to restrict or limit processing in certain circumstances, such as while a dispute is being contribute.
• Right to data portability where applicable, to obtain personal data in a structured, commonly used format.
• Right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
• Instructions on how to exercise rights: contact details below and reasonable identity verification will be requested to protect privacy.

• EEA residents may rely on rights to access, correction, erasure, restriction, objection and portability where applicable.
• We document processing activities and apply appropriate safeguards for transfers outside the EEA when they occur.
• Data protection impact assessments will be considered for higher-risk processing activities affecting EEA residents.
• When relying on consent for processing EEA resident data, consent will be freely given, specific, informed and unambiguous.

If you are located in the EEA and have concerns about our processing, you may contact us or lodge a complaint with a relevant supervisory authority in your member state.

Solarpulse does not knowingly collect personal information from children under 13. If we discover such information has been collected without parental consent, we take steps to delete it. Parents or guardians who believe solarpulse holds information about a child under 13 should contact our privacy team with verification details.

Our site and communications may include links to third-party resources, government program pages, or partner tools. These external sites have their own privacy practices and solarpulse is not responsible for their content or handling of personal information. Review third-party privacy notices before providing personal data.

Solarpulse reviews its privacy practices periodically to reflect regulatory updates and operational changes. Material changes to this privacy notice will be posted at solarpulse.online with a revised effective date. Minor updates may be implemented without direct notice but will be reflected on the site.